Frequently Asked Questions about Pre-Orders

If I have other items in my order will they ship separately? 

No. With the exception of posters, any other items included in your order at checkout will be held until all the items can be fulfilled. A second shipment for any non-pre-ordered items you wish to receive sooner can be set up by contacting customer service and paying an additional shipping fee.

 

When will my account be charged?

All items in your cart will be processed for payment at checkout regardless of their status of availability. This ensures the quickest turnaround time for your pre-ordered items as accounts will not have to be updated when the products do become available to ship.

 

When will my order ship?

Estimated shipping times is always be prominently listed on the product page for every pre-order item. However, while we try and offer the best estimates we can based upon the information provided to us by the manufacturer, shipping times may slip due to any number of logistical or technical reasons. When any significant setback does occur we will contact our customers by email updating them with a new timeframe.

 

Will I be sent a tracking number?

Tracking will not immediately available when you purchase a pre-order item. Tracking numbers are generated only when a shipping label has been created for your package and is issued to the customer via an automated email only when the USPS has received and scanned your package for departure. However if you chose Media Mail as your shipping service your package will have a lower priority for the Postal Service and the tracking updates will be slower may result in a delayed shipping confirmation email.

 

What if I moved or need to change my address?

If you have moved or need to change your address at any time after you placed an order you should contact customer service with your order number as well as your full name and the new address where you'd like your order to be shipped. If you forget to update your address a reminder email will be sent prior to when orders will begin shipping.