Online Store Policy & Information

Customer Service 

If you have any questions, comments, or concerns please contact customer service. E-mails are answered between 9:00 am and 5:00 pm EST and all customer inquiries are responded to within 24-48 hours (weekends, holidays, and other extenuating circumstances notwithstanding). We do not have a customer service hotline. 

 

Shipping Services

At checkout you will be asked to select from a list of shipping services from the USPS. The cost of these services are determined by weight and speed:

  • Media Mail: Only applies to orders that contain books or music. This service is the cheapest service we offer, but it is also the slowest and can take up to 8 days in transit.
  • Ground Advantage: Applies to any kind of order and takes 2-5 days in transit.
  • Priority Mail: Also applies to any kind of order and is the quickest and most expensive of the services we offer, taking 1-3 days in transit.
  • Priority Express is not offered at checkout but can be requested for by contacting customer service and is guaranteed transit time of 1-2 days.

Tracking information will be automatically emailed to you when the USPS receives your package and scans the label for dispatch.

 

International Shipping

If you live outside the United States we also offer international shipping through the USPS. These rates are determined only by weight and are the lowest rates available to us. Tracking information will be automatically emailed to you when a label is generated and may take extra time to be updated.

 

Turnaround Times

The arrival of your order should not be estimated based on the date of your order, but rather on the date it is received by the USPS. This can be challenging due to fluctuating pick-up and drop-off frequencies throughout the week. Contact customer service if you are unsure about the arrival time.

Because the mewithoutYou Online Store is managed independently by the band you may experience delays in fulfillment due to travel or personal time-off. Notifications will be posted on the website to inform buyers of any extended turnaround times.

 

Cancelations / Change Orders

To cancel or modify an order, e-mail customer service

 

Returns & Exchanges

We are happy to process returns for any unwanted items within 60 days of the customer receiving their shipment. Unfortunately we are unable to offer exchanges items that have already been shipped and/or received. Here’s what needs to happen for us to process a return:

First, you will need to send your item to this address:

mewithoutYou Returns
2056 E Dauphin St
Philadelphia, PA 19125

Second, please include the original packing slip with a note stating what items you wish to return and why. If you do not have the original packing slip please include your order number and email on the note.

Once we receive the items we will assess them to see if they qualify for a return. It should have no signs of damage or use unless the item was defective upon receipt. If your merchandise is textile-based please DO NOT WASH the item. Once it is determined that that item is eligible for return we will begin to process a refund. Refunds will not be given for the initial shipping costs that occurred on the original outgoing shipment. Refunds will be issued for the price of the item at its time of purchase less a 10% restocking fee.

 

Damaged or Incorrect Items

If you have received a damaged or incorrect item contact customer service and please provide photographic evidence of the problems you are experiencing. Once we have verified the issue, we will assess our ability to send out either a replacement or the correct item. This will be at no cost to the customer.

In the case of incorrect items received we will include a pre-paid return label with your correct item when it is sent out. It will be the customers responsibility to use this return label to send back the incorrect item to our fulfillment center. If a replacement or the correct item is not available a total or partial refund will be issued.

Merch Shipments Delayed 3-4 Weeks

Because the mewithoutYou Online Store is independently managed by the band, orders for merchandise placed between June 29th and July 24th may encounter shipping delays of up to 4 weeks due to personal time away. Please contact customer service with any inquiries.