Online Store Policy & Information
We do have a customer service hotline. If you have any questions, comments, or concerns please contact store@mewithoutYou.com. Emails are answered between 9:00 am and 5:00 pm EST and all customer inquiries are responded to within 24 hours (weekends, holidays, and other extenuating circumstances notwithstanding).
Cancelations / Change Orders
If you wish to cancel an order after it has been placed you will need to contact customer service via email at store@mewithoutYou.com If you have incorrectly placed an order and wish to add to either add to or edit your order please contact store@mewithoutYou.com. In most cases you will need to have your original order canceled and refunded and the customer will be responsible for placing a new order. Cancelations may be subject to a 5% restocking fee.
Returns / Exchanges
Unfortunately we are unable to exchange items that have already been shipped and/or received. This is because we are unable to guarantee that any given size or style of an item will be in stock at the time of the request. We are happy however to process returns for unwanted items within 60 days of the customer receiving the item. Here’s what needs to happen for us to process a return:
First, you will need to send your item to this address:
2056 E Dauphin St
Philadelphia, PA 19125
Second, please include the original packing slip with a note stating what items you wish to return and why. If you do not have the original packing slip please include your order number and email on the note.
Once we receive the items we will assess them to see if they qualify for a return. It should have no signs of damage or use unless the item was defective upon receipt. If your merchandise is textile-based please DO NOT WASH the item. Once it is determined that that item is eligible for return we will begin to process a refund. Refunds will not be given for the initial shipping costs that occurred on the original outgoing shipment. Refunds will be issued for the price of the item at its time of purchase less a 10% restocking fee.
Damaged or Incorrect Items
If you have received a damaged or incorrect item contact customer service at store@mewithoutYou.com and please provide photographic evidence of the problems you are experiencing. Once we have verified the issue, we will assess our ability to send out either a replacement or the correct item. This will be at no cost to the customer.
In the case of incorrect items received we will include a pre-paid return label with your correct item when it is sent out. It will be the customers responsibility to use this return label to send back the incorrect item to our fulfillment center. If a replacement or the correct item is not available a total or partial refund will be issued.
Pre-Ordering and Multiple Item Carts
Orders that contain any number of pre-sale items mixed and any non pre-sale items will be held for shipment until the entirety of the order can be fulfilled. Customers must create multiple orders / checkouts to distinguish pre-sale items and and any items they wish to be delivered in a more timely fashion.