Online Store Policy & Information

Customer Service 

If you have any questions, comments, or concerns please contact customer service. E-mails are answered between 9:00 am and 5:00 pm EST and all customer inquiries are responded to within 24-48 hours (weekends, holidays, and other extenuating circumstances notwithstanding). We do not have a customer service hotline. 


Cancelations / Change Orders

To cancel or modify an order, e-mail customer service


Returns & Exchanges

We are happy to process returns for any unwanted items within 60 days of the customer receiving their shipment. Unfortunately we are unable to offer exchanges items that have already been shipped and/or received. Here’s what needs to happen for us to process a return:

First, you will need to send your item to this address:

mewithoutYou Returns
2056 E Dauphin St
Philadelphia, PA 19125

Second, please include the original packing slip with a note stating what items you wish to return and why. If you do not have the original packing slip please include your order number and email on the note.

Once we receive the items we will assess them to see if they qualify for a return. It should have no signs of damage or use unless the item was defective upon receipt. If your merchandise is textile-based please DO NOT WASH the item. Once it is determined that that item is eligible for return we will begin to process a refund. Refunds will not be given for the initial shipping costs that occurred on the original outgoing shipment. Refunds will be issued for the price of the item at its time of purchase less a 10% restocking fee.


Damaged or Incorrect Items

If you have received a damaged or incorrect item contact customer service and please provide photographic evidence of the problems you are experiencing. Once we have verified the issue, we will assess our ability to send out either a replacement or the correct item. This will be at no cost to the customer.

In the case of incorrect items received we will include a pre-paid return label with your correct item when it is sent out. It will be the customers responsibility to use this return label to send back the incorrect item to our fulfillment center. If a replacement or the correct item is not available a total or partial refund will be issued.